Vardise Frequently Asked Questions

How can we help you?

FAQ

Please allow 2-10 business days for us to process your order(s).


Processing time is the time it takes to get your order(s) ready to leave the warehouse. This includes preparing your items, printing designs, performing quality checks, and packing for shipment.


Warehouses are located in Europe, Asia or the USA. The warehouse that is used is determined by the products ordered. We always try to use the closest available warehouse. 


Due to the COVID-19 pandemic handling time might be extended up to 14 business days.

Estimated transit 5 - 25 business days 

Note: Some parcels might arrive later than expected due to several unforeseen reasons. If the order is not with you by 30 business days, please contact support@fanfiber.com for assistance. Please be aware that contact made to us after 45 business days may likely result in help being unavailable. It is important you follow your order closely!

Some packages might arrive late due to logistics or high demand, especially during the holiday seasons. 

Due to the COVID-19 pandemic, delivery times may be affected, some countires/destinations more than others. It is important you check your orders frequently and inform us should any issues arise. 

You will receive real time updates of your orders status direct to your nominated email at the time of checkout by clicking on the tracking information at your email.

If you did not receive them after one week, Please check your spam folder.

To track your order,

1. You will receive your tracking number by email after your order has been dispatched. Please note: If you can not find/view the tracking number within the email, then the tracking service for your order is unavailable. In most cases though, tracking will be available. 

2. Go to "track my order" at the footer of this page insert your tracking number then click track. You will then see the progress of your parcel. If you have any issues tracking your parcel please contact us.

3. If your order is unavailable for tracking, please allow upwards of 30 business days transit time for delivery. Should the order still not be with you by then, please contact us.

In order for us to give the best shopping experience, we use multiple global providers to help produce, fulfill and ship within a competitive time frame. 

Simply put, due to pandemic and ongoing and ever-changing rules/restrictions/guidelines, costs have risen worldwide. We now include a multiple product charge for any order that has 2 or more items. 

This charge can be seen in the cart. If you have 2 or more items within the cart but wish to reduce it to 1 item, simply remove the chosen product and hit "update cart". 

 

In order for our customers to get the items as fast as possible, we might ship items separately. 

It could be that some products are produced in different facilities or that the product is temporarily out of stock. In these cases, your products are being shipped separately.

Should you have any questions, please contact us support@fanfiber.com

Generally, there are no extra taxes for your order, since every country has enough tax-exempt amount for normal personal shopping. Please consider, there may be subject to customs duties once order over a certain amount (about $200 - $300+). 

Please note that import duties, taxes, and charges are not included in the item price or shipping charges. Do not confuse them for additional shipping charges. Buyers are responsible for these charges. Please check your local customs laws before ordering to determine what these additional costs will be.

Please understand that if your country has strict customs regulations, the shipment could take a longer time. Please contact your local post office first if your item is arriving late. Delivery time can also take a long time on peak seasons or holidays, including national holidays.

If you have made a mistake in your shipping address please email support@fanfiber.com within 12 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and the corrected shipping address.

Payment Methods

Below are the possible payment methods that can be viewed when checking out. 

VISA

Mastercard

Amex

PayPal

Amazon Pay

SOFORT Banking

Is your payment method not there? Inform us by sending an email to support@fanfiber.com and we can check further into this.

Payment through PayPal

1. With PayPal, you can send payment quickly and securely on-line. 

2. Through PayPal, you can pay with credit card, debit card, or bank account balance. 

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. 

Advantages with using Paypal:

Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account). Fanfiber doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Payment through Credit or Debit Card

On the checkout page, you'll have to click on the pay with credit/debit card button.

Paying by credit card or debit card is safe, easy and convenient. All major credit card such as Visa, Master Card, AMEX or other international cards are accepted through secure payment processor.

Note: Fanfiber does not store or review your credit card & personal information. As such, should any issues arise regarding your credit card transaction, please contact your credit card company for assistance. Fanfiber cannot accept any responsibility for any credit or debit card payment issues. 

If you have ordered the incorrect item/order you are eligible to return the order to receive a refund as long as contact is made within 14 days of receiving the item/order. Please notify us via support@fanfiber.com before returning.

1. Notify us that you have received an incorrect order/item.

2. Please provide us the pictures of the items and the packaging it was received in.
3. Items received within 14 days from the delivered date will be eligible for return.
4. Items should be unused, undamaged, and in their original packaging.
5. The buyer will be responsible for all return shipping costs.
6. Returns are accepted at our discretion.
7. Returns are accepted if a defective product was shipped to you.

8. Deposit funds can't be refunded for lay-buy orders cancellation.

Please note.
Items lost or damaged during the transit may not be eligible for refund or returns. If you are unsatisfied with your order, please contact us for assistance. We will do our best to resolve the issue you might have.

If you have any questions, please don't hesitate to contact us at support@fanfiber.com.

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email support@fanfiber.com within 12 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.
Any mail after this time may result in the change not being possible. 

Please make sure you have read our Returns & Refunds Policy before proceeding.

Please acknowledge that our products are made to order. Changing color or size is possible when item has not been sent to production. Please be sure to check and know which colour/size you are wanting before placing the order.


Please note that products are made to order. If you ordered the wrong size or color please email support@fanfiber.com, a maximum 12 hours after placing orders. Once the product is produced or shipped out, We are unable to make any changes.

Products being made to order means NO exchanges are possible. You will need to return the order to us to receive a refund and place a new order. Please contact us at support@fanfiber.com for return information.

It is advised for customer to pay attention to size charts and color options before placing the order.

Please provide us with a detailed and correct shipping address including phone number and post code, so that we can deliver your order successfully.

Please note that customers will be responsible for the replacement and re-shipment cost if the package fails to deliver due to wrong / incomplete shipping address, unable to reach the addressee or if you refuse the package. 


Upon the order arriving back, you will be contacted and informed of the details. 

In most cases, there is a limited amount of time to reship returned orders so we strongly advise to contact back at your earliest convenience to arrange. 

Now the package has shipped, no changes are possible. If your order has been shipped and is heading to the incorrect address, here are some possible options for you. 

1. Contact the final delivery postal couriers and inform them of the change.

In most cases, a tracking number will be sent to your email. The tracking number will determine which postal couriers are being used. For example, most of the orders heading to/within the United States will use USPS as the final delivery shipping courier.
Once you determine which final delivery courier is being used for your order, contact them with your tracking number and inform them of the change. They may be able to assist and update the delivery details.


2. Contact the final delivery postal couriers and arrange a forwarding address.

In some cases, address forwarding can be set up so any deliveries set to arrive at a certain address can automatically be forwarded to a new address. Please contact your final delivery couriers to arrange this.

3. Contact the residents at the delivery location

In some situations, it may be easier to contact the residents at the provided address and inform them the package is heading there. You can then arrange to collect or forward the package to you.


Please note if the delivery is made to the provided address, we are not responsible for sending out another product.