Return and Refund Policy

If you have ordered the incorrect item/order you are eligible to return the order to receive a refund as long as contact is made within 14 days of receiving the item/order. Please notify us via support@fanfiber.com before returning.

1. Notify us that you have received an incorrect order/item.
2. Please provide us the pictures of the items and the packaging it was received in.
3. Items received within 14 days from the delivered date will be eligible for return.
4. Items should be unused, undamaged, and in their original packaging.
5. The buyer will be responsible for all return shipping costs.
6. Returns are accepted at our discretion.
7. Returns are accepted if a defective product was shipped to you.
8. Deposit funds can't be refunded for lay-buy orders cancellation.

Please note: 
Items lost or damaged during the transit may not be eligible for refund or returns. If you are unsatisfied with your order, please contact us for assistance. We will do our best to resolve the issue you might have.

If you would like to return your order, please ship it clean (no animal hairs, no smoke smell, etc.) air tight and waterproof to the addres below at your own expenses. We will not handle carelessly wrapped parcels.
An announcement sent to support@fanfiber.com is highly appreciated and improves the return- and refund process.
The email must contain:

  • Full name
  • Product information (item, size, color)
  • Order number
  • Reason for return

Return address:

Fanfiber Merchandise BV
Linnewever 26
2292JH  Wateringen
The Netherlands